hotCombs.net was designed with you in mind and the security of your personal information is a top priority. Due to the sensitive nature of your personal information, hotCombs does not store your credit card numbers on our servers preventing any risk of stolen credit card numbers. You can be sure that your credit card information is ONLY being used to make your purchase on our secure SSL (security protocol), encrypted servers.

You can check your order status and history by logging into My Account and click on the Order tab.

All orders are processed and shipped within two business days, Monday thru Friday. Weekends and holidays are excluded.

For detailed shipping information such as our shipping providers and delivery timetables, please click here.

ALL SALES ARE FINAL. Due to health code restrictions, once your order has been processed and shipped, returns or exchanges will not be accepted.  Therefore, please take the time to choose your items carefully and confirm that these are the items you want at checkout before finalizing your order.

Please click here to view our full Return Policy.

Yes!  We do offer shipping insurance.  In fact, we highly recommend it. Your purchase of a Hercules Sagemann comb or brush is an investment to your hair care regimen.  Why take a risk in your order being damaged by a carrier, lost or stolen!  Please take the time to read about our Shipping Insurance.  It will be offered during your checkout.